How Our Legal Conditions Apply to You
When you open an account with us, you enter into a direct agreement that sets out the rules on both sides. We collect only the account data needed to process your deposits — whether you fund via Touch 'n Go eWallet, Boost, or GrabPay — and
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to verify any withdrawal you request. No payment credential is stored on our servers beyond the minimum required for transaction matching; your eWallet PIN and bank access remain entirely on your device. Disputes are addressed first through our account support channel; if a resolution cannot be
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reached there, the matter proceeds under the legal framework applicable to your jurisdiction. Where Malaysian law applies, that framework governs. We do not promise outcomes that depend on regulatory environments we cannot verify for your specific location — eligibility is always conditional on what local law
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permits. Cookie data collected during your session is used to maintain account state and to improve page load behaviour on mobile; it is not sold to third parties. Any change to these conditions will be communicated through the account notification system before it takes effect, giving
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you time to review before continuing to use the platform. Our data retention period aligns with standard financial-record requirements; you may request a summary of what we hold at any time by contacting us through the channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.